Trusted Partnership interview series #3: client trust
In this interview we join Phoebe Holford, PPC Expert at Mabo to chat about Mabo’s unique approach to building trust with their clients, their staff and the wider community. Mabo, a digital advertising agency founded in 2013, follows a distinct no-contract business model whereby value and trust are the key factors binding client to agency. This would seem like a risky approach in a time where marketing budgets are being slashe d and businesses are restructuring their spend? However, Mabo boasts a 99.6% client retention rate during COVID-19. Their secret? Trust. Watch the full interview here View video: https://www.microsoft.com/en-US/videoplayer/embed/RE4DwBe Through tough times and economic uncertainty, Mabo has worked to articulate their value through the continued return on investment that they bring their clients. They focus on building client relationships th...