Building business value through trust, love, and loyalty
Warren Buffett and Bill Gates. Oprah Winfrey and Gale King. Bert and Ernie. These are just some examples of famous friendships that have withstood the test of time. Loyal friendships based on trust, honesty, and shared values. Like these enduring friendships that are built on such values, brands can build durable relationships with consumers through trust. At a time when consumers are expecting brands to lead in helping employees and supporting causes that are important to them, Marketing with Purpose makes a difference . At Microsoft Advertising, we set out to discover what trust means to consumers, especially the role it plays in driving purchase consideration. 85% of consumers told us that they won’t purchase from a brand they don’t trust. How can brands learn from the psychology of friendship to acquire and retain consumers? Our Accelerating Brand Performance through Trust, Love, and Loyalty research highlights one universal truth: shared values between consumers and brands